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CellStream, Inc. - Telecom Consulting and Training!            

1-Day Instructor Led Hands On Lab Class
Available in either Web Based delivery or On-Site Delivery
Minimum 8 students - Maximum 16 students

wireshark 1dvoice

What Students are saying about this class:

  • "[The instructor] explains things in a way that any of us can understand."
  • "Seeing scenarios first hand. Knowing where to look."
  • "Like that it is almost all hands on and not just talking and slideshows."
  • "Instructor presents everything very clearly and enthusiastically"
  • "Like how the instructor periodically comes back to the same core concepts to reinforce them"
  • "The best part was learning about all of the most useful features and tools in Wireshark, and­ the hands­ on exercises in the lab were particularly good at highlighting how to get the most out of the tool. Also­ Andy Walding is and EXCELLENT instructor ­ he did an excellent job of covering the most important aspects of the tools and protocols and he has a very deep understanding of the subject material."
  • "The Online School is a great resource, I'm glad to know that this school exists!"

 

Course Description:

This one day, 8 hr. class uses a "follow me" learning approach to build skills in using Wireshark to analyze Voice over IP (VoIP) traffic.  The student will be following the instructor as they examine various packet captures representing potential issues, by customizing Wireshark, and leveraging Wireshark's IP Telephony tools, to determine problem areas via analysis.

Course Objectives:

The objectives of the course are to develop a "hands-on" skill set targeted at using Wireshark to analyze Voice over IP in the following key areas:

  • customizing Wireshark to the task at hand: focusing on VoIP
  • the control plane of VoIP: the SIP and SDP protocols
  • the data plane of VoIP: the RTP and RTCP protocols
  • developing a workflow to determine VoIP issues that can then be used in daily work

Audience:

The target audience for this course is anyone in Internet Sales, Marketing, Engineering, Test, Customer Support, Technical Marketing, that requires a solid and complete understanding of the fundamental operations of Wireshark, and its support of VoIP analysis, that can be applied to their job function.

Ideal candidates are:

  • Central Office and Field Technicians needing to capture and analyze VoIP
  • Network Administrators and support staff that deal with VoIP problems
  • Operations individuals that will provide network configuration and support services
  • Network Design Engineers that need to understand Wireshark as a voice trouble analysis tool
  • Technical Marketing professionals that deal with VoIP
  • Technical sales individuals that must be able to correlate features with functionality
  • Technical marketing individuals that want more than just a basic understanding of Wireshark and VoIP

Course Prerequisites:

This course is designed to appeal to anyone needing the skills and knowledge to analyze VoIP traffic using Wireshark.

The ideal student will have experience with Wireshark and experience in voice networking and operations, however no prior knowledge is necessary.

All students must attend with a lap-top or similar computer running Windows, MAC OSX, or Linux operating systems.  Further they must have Wireshark 3.4.0 or later installed and operational on the system they intend to use for this class.

Class size is limited to 16 students.

Course Materials:

Students will be provided with a PDF Course Student/Lab Guide. Also, access to VoIP profiles and analysis captures will be provided via the Online School of Network Sciences.

Related Content:

The following are courses the student should consider.

We offer a number of different Wireshark courses, with a focus on different use cases:

Course Outline:

Section 1: Course Introduction and Logistics

Section 2: Verification and Customization of Wireshark for VoIP Analysis

Section 3: VoIP Phone Configuration Issues

Section 4: The VoIP Control Plane - SIP Issues

Section 5: The VoIP Data Plane - RTP Issues

Section 6: QoS Issues

Section 7: The VoIP Troubleshooting Workflow

 

Course Availability:

Contact us for schedule dates and times.

View the course calendar and browse for our schedule.

 

Course Description, Content, Outline, and Instructional Design are Copyright ©CellStream, Inc.

 

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