Our Courses

We are proud to announce the availability of our Customer Service Certification Program beginning July, 2020!

The following is a detailed explanation regarding our CSR Certification Program, targeted to certify Customer Service Representatives that will provide the 'next level' of customer and technician interface.  We will describe how it works at the Online School of Network Sciences. You can read more at the Online School right here. If you are interested in the Field Technician and CO Technician certification program click here.

This certification program involves taking two courses:

  1. Telecom 101 Certification for CSR's
  2. Wi-Fi Certification for CSR's

The learner seeking certification is either a new or existing CSR individual, who is looking to elevate their knowledge thus enabling them to better communicate with customers and with technical staff at the Service Provider.  We like to think as a Certified CSR as an individual who can be a front line to troubleshooting and explaining services to customers, getting a better handle on the problem or issue a customer might be having, and being a vehicle for trust and customer satisfaction.

To certify, the learner must take both courses.  The courses combine video/on line learning and exercises to practice what is learned.  There are also additional references to widen the understanding and illustrate key concepts.  At the end of the each course is a certification test.  The learner must score at least 80% to pass the tests.  Videos and practice exercises can be repeated, but the certification test itself cannot.  The certification tests are time limited to 90 minutes and comprise multiple choice, matching, and true/false questions. 

Payment for certification can be done two ways: either via Paypal (you do not need a Paypal account - you can use a credit card), or by invoice.  If your company wishes to pay for multiple learners, you must contact us, as we will create a "key" for your team to access these courses, and bill you for the number of seats you require.

Telecom 101 Certification for CSR's

This course is approximately 8 hours.  Learners will have 30 days to complete the certification.

The following is a preview of the course content (this is a screen shot image):

2020 07 11 07 56 21 

Wi-Fi Certification for CSR's

This course is approximately 6 hours.  Learners will have 30 days to complete the certification.

The following is a preview of the course content (this is a screen shot image):

2020 07 11 08 07 56 If you would like more information on this program for your company, your CSR's, please contact us or feel free to post comments and questions below.

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