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This course teaches students how to use AI as a practical assistant for troubleshooting, documentation, packet analysis, Wi-Fi support, safety planning, escalation, and customer communication. The emphasis is not on replacing technical judgment, field experience, company procedures, or network evidence. Instead, students learn how to use AI to organize their thinking, ask better questions, strengthen troubleshooting workflows, improve documentation, and communicate more clearly with customers, dispatch, supervisors, NOCs, and engineering teams.
The course includes lecture, examples, hands-on lab exercises, and a realistic capstone scenario. Topics include safe AI account setup, data controls and privacy, Custom Instructions, Memory, Projects, AI-assisted troubleshooting, Ethernet and TCP/IP skill building, Wi-Fi troubleshooting, Wireshark and packet capture assistance, documentation and escalation, safety preparation, and communication skills.
If you would like to see the course details, click here.
We are currently looking for organizations interested in hosting this course at their site for their technical staff. This is an excellent opportunity for broadband providers, operations teams, field service groups, support organizations, and technical departments that want to help their teams understand how to apply AI tools in a safe, structured, and job-relevant way.
If your organization is interested in hosting this course, please reply to this email with:
- Your organization name
- Approximate number of students
- Preferred location
- Possible date ranges
- Any specific operational or technical goals you would like the course to address
We would be happy to discuss scheduling, class size, site requirements, and how the course can be aligned with your organization’s technical support and field operations needs.
Thank you,
Andrew Walding
CellStream, Inc.
Telecom Consulting and Training |
