Post Views: 1,188 This has been a common question I get asked over the years. Frankly, I confess that I may have answered differently depending on my mood the day I was asked!! I got asked this again recently and decided to put fingers to keyboard and answer with the plusses and minuses. My answers […]
Should you get Certified? Read More »
Post Views: 1,758 Before I provide the example, let’s be straight up about AI. Relying on AI for everything is problematic because it diminishes human critical thinking, introduces biases, and creates dependency on automation that may not always be reliable. While AI excels at processing vast amounts of data and automating tasks, it lacks intuition,
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Post Views: 22,373 We are proud to announce the availability of our Customer Service Certification Program beginning July, 2020! The following is a detailed explanation regarding our CSR Certification Program, targeted to certify Customer Service Representatives that will provide the ‘next level’ of customer and technician interface. We will describe how it works at the
CSI-SP-CSR-CERT Customer Service Rep Certification Program Read More »
Post Views: 22,503 The following is a detailed explanation regarding our NetSci Certification Program Version 2, targeted to Field Operations and Central Office Operations technical staff, and how it works at the Online School of Network Sciences. You can read more at the Online School right here. If you are interested in the CSR (Customer
CSI-SP-TECH-CERT Technician Certification Program Read More »
Post Views: 1,636 Many folks have heard about “Flipping the Classroom”. The Internet and the online learning tools are opening new doors to traditional training and teaching models. We have leveraged these same tools and have redefined the traditional certification training model – we call it “Flipping the Certification Model”. Let’s start with what
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