Troubleshooting

Our Comprehensive Wi-Fi Troubleshooting Guide

Hi everyone! As many of you who have attended my conference presentations and Wi-Fi classes know, I spend time talking about the correct way of troubleshooting Wi-Fi networks. Power cycling or rebooting is NOT a first step. Here’s why: lets say you are having issues of some kind (slow speed, connectivity issues, can’t reach certain

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Troubleshooting C15 and MGCP Protocols for VoIP

Let’s start with some simple definitions of these protocols and how they work together. In Voice over IP (VoIP) to PSTN (telephone) network integration, MGCP and C15 can work together as part of a layered signaling architecture that bridges IP-based call control with traditional PSTN switching systems. Here’s how they fit and interact: MGCP (Media

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Recognizing WLAN Retransmissions is a Critical Skill

Retransmissions of frames in WLANs (Wireless Local Area Networks) can become problematic for several reasons, primarily due to the nature of the wireless medium. While retransmissions are a necessary part of ensuring data integrity in unreliable networks, they can cause inefficiencies and degrade network performance. I will get to the details below, but let’s start

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Why ISP Technicians Need Routine Wi-Fi Skills Training

Service provider technicians need routine Wi-Fi skills training and they need to know how to troubleshoot Wi-Fi networks for several important reasons: Troubleshooting Wi-Fi networks is essential for service provider technicians to ensure reliable service, maintain customer satisfaction, and keep up with the fast-paced advancements in networking technology. Because the Wi-Fi network environment is ever

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How to discover what is on your LAN (IPv4 and IPv6) or WLAN – Option 2

Here is our second attempt at answering the question – we will call it Option 2. You can find the first article here. This question comes up all the time, and the answers can be quite varied. Seems simple enough at first glance, right? But the problem is that things are not simple, especially in

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Troubleshooting Your Network Using Port Mirroring and Packet Capture

Scenario Let’s say you have a DHCP server running on a Cisco Switch that is behaving strangely and you want to examine the traffic over a couple of hours while not creating a gigantic unmanageable capture file. A note here: I am doing this on a Cisco switch, but most all vendor switches support this

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Getting started with iPerf – an illustrated step by step procedure

In this article we will get you started with the iPerf tool.  We will be using it in a Linux environment, but know that it is available for all systems at http://iperf.fr. iPerf is used to test performance, throughput, packet loss, and jitter on TCP/IP networks. iPerf defaults to testing TCP – port number 5002. iPerf

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Real-life Wireless Wireshark Troubleshooting Example

Sometimes troubleshooting in Wireshark is easy-ish, you find a misbehaving protocol behavior or pattern or even a bad packet, sometimes it is tricky and takes a while to find something, and sometimes it is as clear as mud.  Check out these great references as well:   Our custom profiles repository for Wireshark  Our Udemy course on

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