Service Provider/General Courses

birds flight freedom sky 162196The courses in this category and either general telecommunications or targeted to the service providers.  These courses can be very helpful for new employees, like the Telecom 101 course, or they provide topical surveys of telecom related topics.  Some of the courses are available as self paced, online instruction, or as instructor led on site instruction.  See the course details for more information.

CSI-OL-009 – Integrating AI Into the Broadband Technician Role

Service Provider/General Courses / By

Views: 850Practical ChatGPT Skills for Troubleshooting, Wi-Fi, Packet Analysis, Safety, Documentation, and Customer Communication 2-Day Instructor-Led Hands-On CourseClick Here to go to our Service Provider Courses. Course Description Artificial Intelligence is rapidly becoming another tool available to broadband technicians—but knowing how to use AI effectively, safely, and responsibly is a skill in itself. CSI-OL-009 is

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CSI-SP-TECH-CERT Technician Certification Program

Service Provider/General Courses / By

Views: 23,338The following is a detailed explanation regarding our NetSci Certification Program Version 2, targeted to Field Operations and Central Office Operations technical staff, and how it works at the Online School of Network Sciences. You can read more at the Online School right here. If you are interested in the CSR (Customer Service Representative)

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CSI-SP-CSR-CERT Customer Service Rep Certification Program

Service Provider/General Courses / By

Views: 22,839We are proud to announce the availability of our Customer Service Certification Program beginning July, 2020! The following is a detailed explanation regarding our CSR Certification Program, targeted to certify Customer Service Representatives that will provide the ‘next level’ of customer and technician interface.  We will describe how it works at the Online School

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CSI-SP-005 – Telecom 101

Service Provider/General Courses, Online Self Paced Courses / By

Views: 24,1361-Day Instructor-Led CourseOn Site, Instructor LedAlso Available for Web-Based and Self-Paced Online Delivery as an 8 hour online class which must be completed in 30 days of beginning the course: click here to go to the Online Classes category at our online school. What Students are Saying about this class: Understanding the Technologies, Networks,

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CSI-SP-007 – Networking 101 for Technicians

Service Provider/General Courses / By

Views: 9,855A Practical Introduction to Ethernet, TCP/IP, Addressing, Routing, and Network Troubleshooting 1-Day, Instructor Led, Web Based Delivery or Self Paced, OnlineMinimum: 10 StudentsWeb Based Delivery: Max class size is 30On Site Delivery: Max class size is 20 Click here to go to the Online Class. What Students are Saying about this class: Course Description Almost

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CSI-SP-008 – Network Troubleshooting Fundamentals for Technicians – 1D

Service Provider/General Courses / By

Views: 13,3581-Day Instructor-Led CourseWeb-Based Delivery or Self-Paced OnlineMinimum: 10 StudentsWeb Based Delivery: Max class size is 30On Site Delivery: Max class size is 20 Stop Guessing. Start Troubleshooting Systematically. When a customer says, “The network isn’t working,” where do you start? Good network troubleshooting is not about randomly changing settings, rebooting devices, or trying commands

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CSI-SP-006 – Enhancing the Customer Broadband Experience

Service Provider/General Courses / By

Views: 2,2661-Day Instructor Led Hands On Lab ClassAvailable in either Web Based delivery or On-Site DeliveryMinimum 10 students – Maximum 20 students What People are Saying About this Course: “I was very impressed with Andy Walding’s presentation of ‘Enhancing the Customer Broadband Experience’.  Andy’s knowledge and enthusiasm for the material was obvious as soon as

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CSI-SP-003 – POTS to Pipes Front Office

Service Provider/General Courses / By

Views: 12,973  From POTS to Pipes for the Front Office Stafffor Service Providers Course Description: This one-day course focuses on the knowledge and understanding needed by the Customer Service and Marketing staff of the Independent Telephone company as the network services migrate from Plain Old Telephone Service (POTS) to broadband and IP-based services (pipes). The

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CSI-SP-002 – POTS to Pipes 2

Service Provider/General Courses / By

Views: 12,287The Fundamentals of Voice over IP, IPTV, and Multicasting for Service Providers Course Description: This one-day course is jammed with information and learning as always. Also seen under the “POTS to Pipes 2” Seminar series, this course focuses on the details of Voice over IP implementation, Multicast Routing, Video over IP implementation and provides

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CSI-SP-001 – POTS to Pipes 1

Service Provider/General Courses / By

Views: 13,109  The Fundamentals of TCP/IP for Service Provider Managers / Engineers / Marketing Course Description: Attended by thousands of students around the country already, this one-day course is jammed with information and learning. This course focuses on the basics of the Internet, the OSI model, IP Addressing and subnetting, IP Routing, TCP and UDP

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CSI-SP-004 – IP Multicasting and IPTV

IPv4 Courses, Service Provider/General Courses / By

Views: 13,041IP Multicast, IGMP, PIM, RTP/RTCP, and Streaming/IPTV Architecture 1-Day Instructor-Led ClassAvailable in either Web-Based Delivery or On-Site DeliveryMinimum 10 students – Maximum 40 students Course Description IP multicast provides an efficient method for delivering the same traffic from a source to multiple receivers without requiring a separate copy of the traffic for every destination.

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