Service Provider/General Courses

birds flight freedom sky 162196The courses in this category and either general telecommunications or targeted to the service providers.  These courses can be very helpful for new employees, like the Telecom 101 course, or they provide topical surveys of telecom related topics.  Some of the courses are available as self paced, online instruction, or as instructor led on site instruction.  See the course details for more information.

CSI-OL-009 – Integrating AI Into the Broadband Technician Role

Service Provider/General Courses / By

Post Views: 293 CellStream, Inc. – Telecom Consulting and Training!  2-day In Person Instructor Led course.Click Here to go to our Service Provider Courses. Using ChatGPT for troubleshooting, documentation, packet analysis, customer communication, safety, and daily field operations. Course Description: This course teaches broadband technicians how to use ChatGPT as a practical daily assistant for […]

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CSI-SP-TECH-CERT Technician Certification Program

Service Provider/General Courses / By

Post Views: 22,930 The following is a detailed explanation regarding our NetSci Certification Program Version 2, targeted to Field Operations and Central Office Operations technical staff, and how it works at the Online School of Network Sciences. You can read more at the Online School right here. If you are interested in the CSR (Customer

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CSI-SP-CSR-CERT Customer Service Rep Certification Program

Service Provider/General Courses / By

Post Views: 22,582 We are proud to announce the availability of our Customer Service Certification Program beginning July, 2020! The following is a detailed explanation regarding our CSR Certification Program, targeted to certify Customer Service Representatives that will provide the ‘next level’ of customer and technician interface.  We will describe how it works at the

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CSI-SP-005 – Telecom 101

Service Provider/General Courses, Online Self Paced Courses / By

Post Views: 23,594 CellStream, Inc. – Telecom Consulting and Training!  1-Day, Instructor Led, Web Based Delivery or Self Paced, Online Minimum: 10 Students Web Based Delivery: Max class size is 25 On Site Delivery: Max class size is 20 This course is also available as an 8 hour online class which must be completed in 30

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CSI-SP-007 – Networking 101 for Technicians

Service Provider/General Courses / By

Post Views: 9,224 CellStream, Inc. – Telecom Consulting and Training!  1-Day, Instructor Led, Web Based Delivery or Self Paced, OnlineMinimum: 10 StudentsWeb Based Delivery: Max class size is 30On Site Delivery: Max class size is 20 Click here to go to the Online Class.   What Students are Saying about this class: “Great class. Very information

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CSI-SP-008 – Network Troubleshooting Fundamentals for Technicians – 1D

Service Provider/General Courses / By

Post Views: 12,844 CellStream, Inc. – Telecom Consulting and Training!  1-Day, Instructor Led, Web Based Delivery or Self Paced, OnlineMinimum: 10 StudentsWeb Based Delivery: Max class size is 30On Site Delivery: Max class size is 20 Click here to go to the Online Class. Course Description: Network Troubleshooting Fundamentals for Technicians is a hands-on technical course

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CSI-SP-006 – Enhancing the Customer Broadband Experience

Service Provider/General Courses / By

Post Views: 2,041 CellStream, Inc. – Telecom Consulting and Training!  1-Day Instructor Led Hands On Lab ClassAvailable in either Web Based delivery or On-Site DeliveryMinimum 10 students – Maximum 20 students What People are Saying About this Course: “I was very impressed with Andy Walding’s presentation of ‘Enhancing the Customer Broadband Experience’.  Andy’s knowledge and

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CSI-SP-003 – POTS to Pipes Front Office

Service Provider/General Courses / By

Post Views: 12,596   From POTS to Pipes for the Front Office Stafffor Service Providers Course Description: This one-day course focuses on the knowledge and understanding needed by the Customer Service and Marketing staff of the Independent Telephone company as the network services migrate from Plain Old Telephone Service (POTS) to broadband and IP-based services

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CSI-SP-002 – POTS to Pipes 2

Service Provider/General Courses / By

Post Views: 12,025 The Fundamentals of Voice over IP, IPTV, and Multicasting for Service Providers Course Description: This one-day course is jammed with information and learning as always. Also seen under the “POTS to Pipes 2” Seminar series, this course focuses on the details of Voice over IP implementation, Multicast Routing, Video over IP implementation

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CSI-SP-001 – POTS to Pipes 1

Service Provider/General Courses / By

Post Views: 12,728   The Fundamentals of TCP/IP for Service Provider Managers / Engineers / Marketing Course Description: Attended by thousands of students around the country already, this one-day course is jammed with information and learning. This course focuses on the basics of the Internet, the OSI model, IP Addressing and subnetting, IP Routing, TCP

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CSI-SP-004 – IP Multicasting and IPTV

IPv4 Courses, Service Provider/General Courses / By

Post Views: 12,705    CellStream, Inc. – Telecom Consulting and Training!             1-Day Instructor Led Class Available in either Web Based delivery or On-Site Delivery Minimum 10 students – Maximum 40 students Course Description: This one-day course focuses on the knowledge and understanding needed by the Technical and Marketing staff of

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