Service Provider/General Courses

birds flight freedom sky 162196The courses in this category and either general telecommunications or targeted to the service providers.  These courses can be very helpful for new employees, like the Telecom 101 course, or they provide topical surveys of telecom related topics.  Some of the courses are available as self paced, online instruction, or as instructor led on site instruction.  See the course details for more information.

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CSI-SP-CSR-CERT Customer Service Certification Program

We are proud to announce the availability of our Customer Service Certification Program beginning July, 2020! The following is a detailed explanation regarding our CSR Certification Program, targeted to certify Customer Service Representatives that will provide the ‘next level’ of customer and technician interface.  We will describe how it works at the Online School of …

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CSI-SP-006 – Enhancing the Customer Broadband Experience

   CellStream, Inc. – Telecom Consulting and Training!             1-Day Instructor Led Hands On Lab Class Available in either Web Based delivery or On-Site Delivery Minimum 10 students – Maximum 40 students   Enhancing the Customer Broadband Experience for Service Providers What People are Saying About this Course: “I was very …

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CSI-SP-TECH-CERT Technician Certification Program

The following is a detailed explanation regarding our NetSci Certification Program, targeted to Field Operations and Central Office Operations technical staff, and how it works at the Online School of Network Sciences. You can read more at the Online School right here. If you are interested in the CSR (Customer Service Representative) certification click here. …

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CSI-SP-003 – POTS to Pipes Front Office

  From POTS to Pipes for the Front Office Stafffor Service Providers Course Description: This one-day course focuses on the knowledge and understanding needed by the Customer Service and Marketing staff of the Independent Telephone company as the network services migrate from Plain Old Telephone Service (POTS) to broadband and IP-based services (pipes). The course …

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CSI-SP-002 – POTS to Pipes 2

  The Fundamentals of Voice over IP, IPTV, and Multicastingfor Service Providers Course Description: This one-day course is jammed with information and learning as always. Also seen under the “POTS to Pipes 2” Seminar series, this course focuses on the details of Voice over IP implementation, Multicast Routing, Video over IP implementation and provides key …

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CSI-SP-001 – POTS to Pipes 1

  The Fundamentals of TCP/IP for Service Provider Managers / Engineers / Marketing Course Description: Attended by thousands of students around the country already, this one-day course is jammed with information and learning. This course focuses on the basics of the Internet, the OSI model, IP Addressing and subnetting, IP Routing, TCP and UDP operation …

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