Broadband

CSI-OL-009 – Integrating AI Into the Broadband Technician Role

Service Provider/General Courses / By

Post Views: 586 Practical ChatGPT Skills for Troubleshooting, Wi-Fi, Packet Analysis, Safety, Documentation, and Customer Communication 2-Day Instructor-Led Hands-On CourseClick Here to go to our Service Provider Courses. Course Description Artificial Intelligence is rapidly becoming another tool available to broadband technicians—but knowing how to use AI effectively, safely, and responsibly is a skill in itself.

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CSI-SP-007 – Networking 101 for Technicians

Service Provider/General Courses / By

Post Views: 9,581 A Practical Introduction to Ethernet, TCP/IP, Addressing, Routing, and Network Troubleshooting 1-Day, Instructor Led, Web Based Delivery or Self Paced, OnlineMinimum: 10 StudentsWeb Based Delivery: Max class size is 30On Site Delivery: Max class size is 20 Click here to go to the Online Class. What Students are Saying about this class: Course

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Fiber Optics Primer for Technicians

Networking and Computing Tips and Tricks / By

Post Views: 2,404 A broadband technician working with fiber optics must understand both the theory and the hands-on operational realities of fiber networks. The following areas represent the core knowledge required to install, maintain, and troubleshoot fiber effectively in access and distribution networks. 1. Fiber Fundamentals Technicians must understand how fiber carries data as light,

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CSI-SP-008 – Network Troubleshooting Fundamentals for Technicians – 1D

Service Provider/General Courses / By

Post Views: 13,084 1-Day Instructor-Led CourseWeb-Based Delivery or Self-Paced OnlineMinimum: 10 StudentsWeb Based Delivery: Max class size is 30On Site Delivery: Max class size is 20 Stop Guessing. Start Troubleshooting Systematically. When a customer says, “The network isn’t working,” where do you start? Good network troubleshooting is not about randomly changing settings, rebooting devices, or

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10 Best Books for Broadband Technicians

The CellStream Blog / By

Post Views: 6,053 I recently received an email requesting my thoughts on the top ten books for broadband technicians to have in their possession or library. Great question. After some thought, here are my top ten (in no particular order) recommended books and handbooks for broadband / fiber / telecom technicians. These cover theory, practice,

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CSI-SP-CSR-CERT Customer Service Rep Certification Program

Service Provider/General Courses / By

Post Views: 22,697 We are proud to announce the availability of our Customer Service Certification Program beginning July, 2020! The following is a detailed explanation regarding our CSR Certification Program, targeted to certify Customer Service Representatives that will provide the ‘next level’ of customer and technician interface.  We will describe how it works at the

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CSI-SP-006 – Enhancing the Customer Broadband Experience

Service Provider/General Courses / By

Post Views: 2,151 1-Day Instructor Led Hands On Lab ClassAvailable in either Web Based delivery or On-Site DeliveryMinimum 10 students – Maximum 20 students What People are Saying About this Course: “I was very impressed with Andy Walding’s presentation of ‘Enhancing the Customer Broadband Experience’.  Andy’s knowledge and enthusiasm for the material was obvious as

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CSI-SP-TECH-CERT Technician Certification Program

Service Provider/General Courses / By

Post Views: 23,168 The following is a detailed explanation regarding our NetSci Certification Program Version 2, targeted to Field Operations and Central Office Operations technical staff, and how it works at the Online School of Network Sciences. You can read more at the Online School right here. If you are interested in the CSR (Customer

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CSI-SP-005 – Telecom 101

Service Provider/General Courses, Online Self Paced Courses / By

Post Views: 23,941 1-Day Instructor-Led CourseOn Site, Instructor LedAlso Available for Web-Based and Self-Paced Online Delivery as an 8 hour online class which must be completed in 30 days of beginning the course: click here to go to the Online Classes category at our online school. What Students are Saying about this class: Understanding the

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CSI-SP-003 – POTS to Pipes Front Office

Service Provider/General Courses / By

Post Views: 12,823   From POTS to Pipes for the Front Office Stafffor Service Providers Course Description: This one-day course focuses on the knowledge and understanding needed by the Customer Service and Marketing staff of the Independent Telephone company as the network services migrate from Plain Old Telephone Service (POTS) to broadband and IP-based services

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CSI-SP-002 – POTS to Pipes 2

Service Provider/General Courses / By

Post Views: 12,174 The Fundamentals of Voice over IP, IPTV, and Multicasting for Service Providers Course Description: This one-day course is jammed with information and learning as always. Also seen under the “POTS to Pipes 2” Seminar series, this course focuses on the details of Voice over IP implementation, Multicast Routing, Video over IP implementation

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What Broadband services are offered in my area?

Frequently Asked Questions / By

Post Views: 2,165 The National Telecommunications and Information Administration (NTIA) has recently made a great web site available to all of us that maps and lists broadband service providers, by area.  Simply go to this link: www.broadbandmap.gov The online broadband database apparently holds more than 25 million records detailing where service is available; technology used

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CSI-SP-001 – POTS to Pipes 1

Service Provider/General Courses / By

Post Views: 12,962   The Fundamentals of TCP/IP for Service Provider Managers / Engineers / Marketing Course Description: Attended by thousands of students around the country already, this one-day course is jammed with information and learning. This course focuses on the basics of the Internet, the OSI model, IP Addressing and subnetting, IP Routing, TCP

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CSI-SP-004 – IP Multicasting and IPTV

IPv4 Courses, Service Provider/General Courses / By

Post Views: 12,877 IP Multicast, IGMP, PIM, RTP/RTCP, and Streaming/IPTV Architecture 1-Day Instructor-Led ClassAvailable in either Web-Based Delivery or On-Site DeliveryMinimum 10 students – Maximum 40 students Course Description IP multicast provides an efficient method for delivering the same traffic from a source to multiple receivers without requiring a separate copy of the traffic for

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