Comprehensive Resume of Andrew Walding

Employment Summary

04/98-Present	CellStream, Inc.	Consultant, Researcher, Industry Analyst, Author, Speaker, President
04/98-03/02	Telecommunications Research Associates	Member of Faculty, on contract
05/89-04/98	DSC Communications Corporation
02/97-04/98		Senior Director, ATM/Frame Relay Switch Development
12/95-02/97		Senior Director, CDMA Wireless Local Loop Development (Airspan)
08/94-12/95		Director International Litespan Development & Product Management
03/92-08/94		Director of iMTN Product and Program Management
05/90-03/92		Senior Manager Broadband and Wideband Crossconnect Development
05/89-05/90		Manager of DS3 Crossconnect Program Management
10/86-05/89	Reuters Information Services, Inc.
02/89-05/89		Technical Sales Executive
11/87-02/89		Regional Network and Service Manager
10/86-11/87		N.W. District Network and Service Manager
08/85-10/86	Equatorial Communications Company	Network Control Room Supervisor/Engineer
08/79-08/85	DMC Systems, Inc.
06/84-08/85		Product Support Training Engineer
01/81-06/84		Product Support Engineer, Design Engineer
12/79-01/81		Technical Support Specialist
08/79-12/79		Field Engineer
05/78-08/79	Data Access Systems, Inc
12/78-08/79		Field Engineer/Systems Specialist
05/78-12/78		Bench Technician

Academic and Certification Summary

• University of Hartford,  Electrical Engineering – 2 yrs
• Collin College, AA Business Administration
• University of Colorado, Communications Technology Analyst  
• National Association of Communications Systems Engineers, NTT1 Certification
• National Management Association, Certified Management Skills
• Cisco CCNA Certification (expired)
• Cisco MPLS Certification (current)
• Silver IPv6 Engineer (current)
• CBRS Certified Professional Installer (current)
• Cyber Security – CISSP Certification (current)
• Cyber Security – Certified Cloud Security Professional (CCSP) (current)
• Cyber Security – AWS Sysop Associate (current)
• SNAGIT 2021 Certification

Travel Restrictions:

None, Valid US Passport

Languages:

English; limited skills in Spanish.

Professional Training

• 03/86 American Electronics Association: Mastering Management Skills
• 05/86 WESTAR Satellite Operations and Maintenance
• 02/87 Ungermann-Bass RF Modem Operations and Maintenance
• 09/87 Paradyne Modem OA&M
• 02/88 Reuters A.R.T.S. Network Implementation and Operation
• 05/91 The Quality Advantage
• 10/91 Just –In-Time for America
• 12/91 SONET and SDH Network Design and Architectures – BT
• 12/91 Leadership Development – National Management Association
• 01/92 Interpersonal Relationships – National Management Association
• 02/92 Coaching and Counseling – National Management Association
• 03/92 Introduction to Supervision – National Management Association
• 04/92 Law for the Layman – National Management Association
• 05/92 Business Concepts – National Management Association
• 06/92 Communications Skills – National Management Association
• 10/92 Management Principles – National Management Association
• 02/93 Developing Employee Performance – National Mngmnt Association
• 03/93 Challenge of a New Employee – National Management Association
• 10/93 Quality Management Skills
• 04/94 ZAP! Empowerment of Employees
• 06/94 Internet Design, Applications, Usage – Netscape
• 04/95 Quality Action Team Leadership Skills
• 06/95 Qwest: Leadership and Empowerment Skills
• 10/95 Oracle SQL and dataLens Programming
• 06/96 Motorola Radio and System Design, CDMA
• 03/97 Understanding the Basics of Communications Networks – TRA
• 04/97 Understanding Frame Relay – TRA
• 05/97 Understanding ATM – TRA
• 06/97 Understanding the Telecommunications Act – TRA
• 07/97 Understanding Emerging Technologies – TRA
• 01/02 Cisco CCNA
• 06/04 Cisco Multiprotocol Label Switching
• 03/12 Silver IPv6 Engineer Certification
• 06/18 Hacking IPv6 Networks v4
• 06/20 CS-CISSP Certification
• 06/20 CS-Certified Cloud Security Professional (CCSP)
• 07/20 AWS Sysops Associate
• 2021 SNAGIT Certification

Patents

• Patent US#6,031,845 “Allocation of Bandwidth to Calls in a Wireless Telecommunications System” [pending in UK: #9709802.4]
• Patent US#6,181,710 “Handling of Telecommunications Signals Passed Between Elements of a Telecommunications Network” [pending in UK: #9712172.7]
• Patent US#6,181,710 “Integrated Element Manager and Integrated Multi-Services Platform”
• Patent US#6,600,815, UK: #9626779.4 “Telephone Network Access Adapter”
• Patent US#7,643,434, on VPN Management in MPLS/IP Networking

Publications

• “Telecom 101”, an 8 hour in person or online, self-paced course plus a certification version
• “Data Networking 101”, an 8 hour in person or online, self-paced course plus a certification version
• “IPv4 Addressing 101”, an 8 hour in person or online, self-paced course plus a certification version
• “IPv4 Routing 101 – the basics of RIP, OSPF and BGP”, an 8 hour in person or online, self-paced course plus a certification version
• “Ethernet 101”, an 8 hour in person or online, self-paced course plus a certification version
• “Wireshark 101”, an 8 hour in person or online, self-paced course plus a certification version
• “Getting to Know IPv6”, an 8 hour in person or online, self-paced course plus a certification version
• “OSPF Routing in a Day”, an 8 hour in person or online, self-paced course
• “BGP Routing in a Day”, an 8 hour in person or online, self-paced course
• “Hands-On TCP/IPv4 Fundamentals”, a 2.5 day instructor led skills-based course
• “Hands-On TCP/IPv4 and Ethernet Fundamentals”, a 3 day instructor led skills-based course
• “Hands-On TCP/IPv4 and Ethernet Fundamentals”, a 5 day instructor led skills-based course
• “Hands-On Advanced IP Networks and Protocols”, a 2.5 day instructor led skills-based course
• “Hands-On Advanced L3 Routing with BGP and OSPF”, a 2 day instructor led skills-based course
• “Explore Packet Analysis with Wireshark – WLAN Edition”, a 2 day instructor led skills-based course
• “Wi-Fi/WLAN Operations for CSR’s”, a 1 day instructor led skills-based course
• “Hands On Wi-Fi/WLAN Operations”, a 2 day instructor led skills-based course
• “Hands-On Understanding Security in WLAN/Wi-Fi Networks”, a 2 day instructor led skills-based course
• “Hands-On IP L3-VPNs”, a 2 day instructor led skills-based course
• “Hands-On Quality of Service”, a 2.5 day instructor led skills-based course
• “Hands-On IPv6”, a 2 day instructor led skills-based course
• “Hands-On IPv6”, a 3 day instructor led skills-based course
• “Hands-On Advanced IPv6”, a 2 day instructor led skills-based course
• “Hands-On Advanced IPv6 Security”, a 2 day instructor led skills-based course
• “Hands-On Ethernet and IPv6”, a 2 day instructor led skills-based course
• “IPv6 In a Day”, a 1 day instructor led skills-based course
• “Explore Packet Analysis with Wireshark Standard Edition”, a 3 day instructor led skills-based course
• “Explore Packet Analysis with Wireshark Standard Edition”, a 2 day instructor led skills-based course
• “Explore Packet Analysis with Wireshark Data Center Edition”, a 2 day instructor led skills-based course
• “Explore Packet Analysis with Wireshark Voice Edition”, a 2 day instructor led skills-based course
• “Explore Packet Analysis with Wireshark WLAN Edition”, a 2 day instructor led skills-based course
• “Explore Packet Analysis with Wireshark Hackathon”, a 1 day instructor led skills-based course
• “Wireshark Voice Analysis in a Day”, a 1 day instructor led skills-based course
• “Wireshark TCP Analysis in a Day”, a 1 day instructor led skills-based course
• “Wireshark Voice Analysis in a Day”, a 1 day instructor led skills-based course
• “Wireshark Voice Analysis in a Day”, a 1 day instructor led skills-based course
• “L2 Ethernet in a Day”, a 1 day instructor led skills-based course
• “Hands-On Wireless Networking”, a 2 day instructor led skills-based course
• “Hands-On Border Gateway Protocol (BGP)”, a 2 day instructor led skills-based course
• “Mastering AToM, VPWS/VPLS, and L2VPNs”, a 2 day instructor led skills-based course
• “Mastering Generalized MPLS (G-MPLS)”, a 2-day instructor led skills-based course
• “IP Multicast and IPTV”, a 2-day knowledge and exercise skills-based course
• “Hands-On MPLS & L3VPNs”, a 2.5 day instructor led skills-based course
• “Hands-On MPLS Traffic Engineering”, a 2.5 day instructor led skills-based course
• “Hands-On MPLS Troubleshooting Skills”, a 2.5 day instructor led skills-based course
• “Hands-On Advanced MPLS Functions”, a 2.5 day instructor led skills-based course
• “The Basics of MPLS L2-VPN Services”, a 2-day knowledge and exercise skills-based course
• “The Basics of AToM (Any Transport over MPLS)”, a 2-day knowledge and exercise skills-based course
• “Multi-Protocol Label Switching (MPLS) 101”, a 1 day instructor led skills-based course
• “MPLS 201 (MPLS Layer 3 VPN)”, a 1 day instructor led skills-based course
• “MPLS 301 (MPLS Traffic Engineering)”, a 1 day instructor led skills-based course
• “MPLS 401 (MPLS Layer 2 VPN, VPLS, VPWS)”, a 1 day instructor led skills-based course
• “Network Science”, (co-authored) a ½ day course for engineering new hires at Cisco
• “Evolving TDM to IP”, a 1 day seminar for Independent Telephone Companies
• “From POTS to Pipes 1 – The Fundamentals of TCP/IP”, 1 day seminar for Independent Telephone Companies
• “From POTS to Pipes 2 – The Fundamentals of VoIP and IPTV and Multicasting”, 1 day seminar for Independent Telephone Companies
• “From POTS to Pipes – Front Office”, 1 day seminar for Independent Telephone Companies
• “Building a Business Case for Voice and Video over IP”, (co-authored) a 1 day seminar for Independent Telephone Companies, Associations and Equipment Manufacturers
• “Delivering IP Services with QoS”, 1 day seminar for Independent Telephone Companies, Associations and Equipment Manufacturers
• “Anticipating Customer Needs and Wants”, 1 day seminar for Independent Telephone Companies, Associations and Equipment Manufacturers
• “Enhancing the Customer Broadband Experience”, 1 day seminar for Independent Telephone Companies, Associations and Equipment Manufacturers
• “Customer Service (CSR) Certification Program”, online certification courses (2) for Independent Telephone Companies, Associations and Equipment Manufacturers
• “Technician (FSR) Certification Program”, online certification courses (8) for Independent Telephone Companies, Associations and Equipment Manufacturers
• “Fiber to the Node (FTN) or WiMAX?”, (co-authored) , ½ day seminar for Independent Telephone Companies, Associations and Equipment Manufacturers
• “IP in 5 Years”, ½ day seminar for Independent Telephone Companies, Associations and Equipment Manufacturers
• “Requirements Management using ReqPro/ReqWeb” – a five course series of hands on courses for development engineers
• “Understanding MPLS”, a two day instructor led knowledge-based course
• “Understanding MPLS BGP VPNs”, a two day instructor led knowledge-based course
• “Understanding Quality of Service”, (co-authored) a two day instructor led knowledge-based course
• “Understanding IP over Optical Networks”, a two day instructor led knowledge-based course
• “Basic Data Networks”, a live 3 hour tele-course Developed for TRA/USWEST Air U, Seattle, WA, September 1998.
• “Day One – Lucent and Ascend Integration”, an external “webinar” produced for Lucent/Broadcast.com, June 1999.
• “Day One – Lucent/Ascend Product Offerings”, a detailed internal “webinar” for Lucent Sales/Marketing, June 1999.
• “Asynchronous Transfer Mode”, a CD-based e-Learning (video, audio, text, slides) for TRA, June 2000
• “Advanced Asynchronous Transfer Mode”, a CD-based e-Learning (video, audio, text, slides) product for TRA, July 2000
• “Understanding MPLS”, a CD-based e-Learning (animation, text and slides) product for TRA, July 2002

Published Articles

• Hundreds of Networking and Computing Tips and How To’s all found at the following link: https://www.cellstream.com/reference-reading/tipsandtricks on the subjects of Linux, Microsoft Windows, Wi-Fi, Security, Wireshark, IPv6 and more
• Walding, Andrew M. “Cisco Webex vs. HP My Room vs. Zoom”, 09 November 2020
• Walding, Andrew M. “Designing Courses for Online Web Based Training”, 10 July 2020
• Walding, Andrew M. “CBRS Certified Professional Installer (CPI) Services”, 18 February 2020
• Walding, Andrew M. “CBRS – the new way to allocate Wireless Spectrum”, 17 February 2020
• Walding, Andrew M. “Best Practices for Securing your WLAN/Wi-Fi Network at Home or Small Business”, 29 December 2019
• Walding, Andrew M. “Fantastic New Free Wi-Fi Analyzer for Windows – WinFi Lite”, 17 September 2019
• Walding, Andrew M. “The Evolving Networking Skill Set”, 30 April 2019
• Walding, Andrew M. “Time for Tier 3 Service Provider Technical Teams to Adopt Linux”, 07 August 2018
• Walding, Andrew M. “How Support Should Not Happen”, 18 March 2018
• Walding, Andrew M. “Complaint: Why Don’t You Allow Employees to use Wireshark? ”, 14 November 2017
• Walding, Andrew M. “Technology Hiring – Always a Tough Challenge”, 17 August 2017
• Walding, Andrew M. “Are Service Providers Watching Over Their Shoulders? ”, 29 May 2017
• Walding, Andrew M. “Searching for the Root of the Network Security Issues”, 03 October 2015
• Walding, Andrew M. “Flipping the Certification Model”, 06 February 2015
• Walding, Andrew M. “Evolution of Data Center Technology”, 06 January 2015
• Walding, Andrew M. “A History of the Internet of Things (IoT) ”, 29 October 2014
• Walding, Andrew M. “Living out POTS to Pipes”, 28 October 2014
• Walding, Andrew M. “What will be the Software Defined Networking (SDN) Skills Needed? ”, 18 February 2014
• Walding, Andrew M. “US House Votes to Roll Back Net Neutrality”, 12 September 2013
• Walding, Andrew M. “The Real Time Cloud”, 12 September 2013
• Walding, Andrew M. “Defining Virtualization – What is it? ”, 05 May 2013
• Walding, Andrew M. “On-Line School Continues to Grow”, 11 November 2012
• Walding, Andrew M. “India Gets its Own Internet Exchange”, 15 March 2012
• Walding, Andrew M. “Can You Explain This? ”, 16 February 2012
• Walding, Andrew M. “Downloading an HD Movie in 8 Minutes”, 12 December 2011
• Walding, Andrew M. “Cutting the Cable”, 26 August 2011
• Walding, Andrew M. “China’s CERNET2 IPv6 Network Will Likely Be the Largest”, 11 August 2011
• Walding, Andrew M. “Filtered Search Results – Privacy vs. Information Tailored for You”, 20 May 2011
• Walding, Andrew M. “Teaching Kids Electricity with “Squishy Circuits””, 10 April 2011
• Walding, Andrew M. “FCC Releases Latest Data on Internet Access Services, Local Telephone Competition”, 22 March 2011
• Walding, Andrew M. “The Central Office Transformation”, 12 February 2011
• Walding, Andrew M. “Before App Stores and Email”, 20 October 2010
• Walding, Andrew M. “The Security Weaknesses of IPv6”, 01 June 2010
• Walding, Andrew M. “The CellStream Intranet Story – Visitors Welcome! ”, 01 March 2010
• Walding, Andrew M. “The Slow Death of the Telephone As You Know It”, 23 January 2010
• Walding, Andrew M. “A Network That Works After a Disaster”, 20 July 2009
• Walding, Andrew M. “Speaking at the Wisconsin State Telephone Association”, 25 May 2009
• Walding, Andrew M. “Cloud Computing and Virtualization – A Missing Link”, 23 March 2009
• Walding, Andrew M. “Turning Old Computers into Tools for Subscribers”, 12 April 2008
• Walding, Andrew M. “Our First Experiences with Windows SharePoint 2007”, 08 October 2007
• Walding, Andrew M. “Impolite Travelers”, 12 August 2005
• Walding, Andrew M. “A Possible Network Vision – Net Model X”, 11 September 2002
• Walding, Andrew M. “Your Privacy at Risk?”, a discussion on the upcoming revolution of video conferencing. Internet August 1998.
• Walding, Andrew M. “How Am I Going To Be Billed?”, a look at the methodologies and problems with billing by the packet for Internet users. Internet September 1998
• Walding, Andrew M. “The Net and The Airlines Have a Lot in Common” , a comparison of the deregulation of the airlines and their efforts to maximize capacity utilization with the current packetizing of the telephone networks. The similarities are amazing. Internet October 1998.
• Walding, Andrew M. “Which Architecture for Wireless Local Loops?”, a synopsis of architecture options and challenges for the Asean Region. New World Telecom: Andersen Consulting, London, UK.
• Walding, Andrew M. “There is no QoS” , a discussion on the not so apparent problems of ATM and Quality of Service everyone assumes it provides. Internet January 1999
• Walding, Andrew M. “Is Bandwidth the Magical QoS Pill?”, a look at QoS vs. Bandwidth solutions in networking.  Internet May 1999
• Walding, Andrew M. “QoS In the IP Network”, a white paper for Techtronix, Inc.  June 2000
• Numerous Articles in the CellStream, Inc. Company Newsletter, Company Web Site, Company Blog: https://www.cellstream.com/reference-reading/cellstream-blog

Employment Detail

04/98-Present CellStream, Inc.

Researcher/Advisor/Consultant/President

Technologies & Capabilities:

• Telephony and Data Network Design and Architecture
• Ethernet, Fast Ethernet, Gigabit Ethernet
• Wi-Fi and CBRS
• Security Assessment, Auditing and Reporting
• IPv4, IPv6, Voice and Video over IP, Voice over Packet, IP over Optical Networks
• MPLS, GMPLS, MPLS-TP
• LDP, RSVP, BGP, OSPF, IS-IS, EIGRP, IGRP, RIP
• Multicast, IPTV
• QoS – Diffserv and Intserv
• Internet/Intranet use, marketing, presence, content and security
• Internet/Intranet Telephony and Packet Voice (TCP/IP)
• SONET & Optical (Photonic) Networking
• Linux, Windows, MAC OS
• ATM and Frame Relay
• CDMA Wireless Local Loop/Fixed Wireless Technologies
• Satellite-based and other analog and digital wireless technologies
• Engineering, Design, Object Oriented processes
• Product Marketing, Business Case Development
• Backbone and access engineering, Digital Loop Carrier, DSL, xDSL
• Alternate access and network reliability, resiliency, and survivability engineering
• Course/Curriculum development and delivery
• Development of comprehensive marketing plans
• Analysis of new or prospective products
• Competitive product analysis
• Writing of manuals, articles, executive overviews, and marketing collateral.
• Internet Web design and installation using FrontPage98
• Network Management, SNMP, HP Openview and related areas
• Network and Field Operations methodologies, practices, performance
• Customer Network Management, fault isolation and resolution.
• Service Level Agreement development, monitoring and compliance

Additional Capabilities:

• Technical Documentation, White Paper and Marketing collateral authoring
• Technical Course creation and delivery/training
• Use of network modeling and simulation tools
• Delivery of informative, educational, and inspirational talks and presentations
• Extensive domestic US and International travel.

Major Customers:  Presently under non-disclosure agreements with all other clients. In general: major equipment manufacturers, Independent Telephone Companies, ILECs, CLECs, IXCs, and ISPs.  Reference calls may be arranged on a case-by-case basis.

Accomplishments:  Received award for highest possible instructor rating within 2 months of joining faculty. Maintained average instructor rating of greater than 3.8 out of possible perfect 4.0 scoring schema.

05/89-04/98    DSC Communications Corporation

Senior Director, ATM/Frame Relay Switch Development

Technologies & Capabilities:

• ATM and Frame Relay
• LAN/WAN interworking using C++ OO Software development
• Visual BASIC, C++
• LAN protocols (Ethernet, TCP/IP, Novel IPX, DecNET, Appletalk)
• IP, Voice over Frame Relay and Voice over ATM
• QoS
• Legacy protocol support (SNA, X.25)
• Network management (TeMIP, CeMIP, SNMP)
• Network to Network interface requirements
• ATM/FR/TDM Network Optimization, Traffic Management

Additional Capabilities:

• Extensive use of business case modeling and analysis tools (MS Access, Project, Excel and Word)
• Travel and support of sales teams and end-user customers.

Primary Responsibilities:  Develop ATM/Frame Relay “switch on a card” hardware and software for digital cross-connects programs with rapid cycle time focus while minimizing expenditures. Responsible for program plan, team assembly, and product P&L. Mastered ATM/Frame Relay interworking requirements and assisted in establishment of OEM arrangements and agreements for software, hardware and partner corporations. Considered the primary system and program architect for the project.

Major Customers:  Sprint, MCI, Puerto Rico Tel., PacWest, incumbent service providers and competitive access providers.

Accomplishments:  Received performance awards based on a delivered proof of concept milestone, on schedule/budget. Architected a product/network management approach that has been demonstrated to fully align to customer network requirements and expectations. Submitted two telecom related patent applications during the program.

 Senior Director, CDMA Wireless Local Loop Development (Airspan)

Technologies & Capabilities:

• CDMA
• 7-4.0Ghz RF Radio design and testing
• Spread Spectrum technology and techniques
• 1 and V5.2 concentration
• Multiple access demand assignment
• ISDN
• 35 Interface
• TMN Network Management
• OO Programming (Kooch) techniques, C and C++
• Cell topology and design
   

Primary Responsibilities:  Lead and managed a major engineering program for Wireless Local Loop product with staff of 70 people including hardware, software, RF, systems engineering, test and ‘greenfield’ operations. Assignment was an expatriate based in the United Kingdom. Product is point to multipoint CDMA/spread spectrum technology based telephony bypass utilizing latest custom ASIC, processor and DSP technologies and OO software design. Successfully gained British Telecom acceptance of product leading to orders in excess of $90M. Instituted new methodologies for project/program performance tracking based on cycle time performance demonstrating time and cost to complete metrics. Produced a product future vision concept and program plan including a number of patents in this area of technology.

Major Customers:  British Telecom, over 15 other trials and initial network roll out programs in countries such as China, South Africa, Jamaica and South America.

Accomplishments:  Defined a key second generation version of the Airspan product which focused efforts on cost reduced and minituarized end-user terminals, concentration of air channels, and interworking with V5.1/5.2 concentrated switch interfaces as well as a new “Demand Assignment” air interface. Submitted three Wireless Local Loop/CDMA related patent applications during the program

Senior Director, International/Domestic Digital Loop Carrier Product (Litespan-120)

Technologies & Capabilities:

• GR303 and TR08
• PON architecture and collaboration with German partner
• High density SMT and manufacturing cost reductions
• 1 and V5.2 concentration
• E1/T1 Interfaces
• CE Mark homologation
• 130V Line Powering
• Visual Basic-based Network Management/Craft Interface

Primary Responsibilities:  Promoted to Director to be primary program manager in a rapid development project to produce an international Access Division Digital Loop Carrier product: Litespan 120. Primary contributor in developing product definition, product launch, rollout plans, P&L forecasting, project and business plans. The product was a 120 line primary MUX/ODLC product with electrical and optical network interfaces using V5.1 concentration techniques.

Major Customers:  Metromedia International Telcel, with roll out in China and trials in South Africa, Mexico and South America.

Accomplishments:  Resulted in initial sales in excess of $4.5M. Record of program delivery on-schedule, under budget. Rewarded for additionally creating a version of the product called IMTN-S concurrently with the international program (a very small integrated digital cross connect system). Received several performance and incentive awards based on short cycle time performance and “company within a company” and “out of box” process creation.

Director, iMTN Product and Program Management

Technologies & Capabilities:

• Synchronous Optical Networking (SONET OC-3 and OC-12)
• Synchronous Digital Hierarchy (SDH STM-1 and STM-4)
• TR-TSY000078 Compliance
• Object Oriented Software Design in Small Talk
• Bellcore Product Technical Auditing Compliance and Acceptance
• Bellcore OSMINE
• T1, T3, DS1, DS3, E1, E3
• SONET-SDH Gateway and functionality
• TMN Network Management
• Design to Cost tools and processes
• Defined DSC Product Lifecycle Process and Procedures

Primary Responsibilities:  Promoted to Senior Manager responsible for all project management on Integrated Multiservice Transport Node (iMTN 4/3/1/0 cross connect program using full custom ASIC and OO design). Acted as primary interdepartmental Launch Team chairperson. Led to a Co-chair Technical and Program Committee position with two international collaborations for combined SDH and SONET standards. Delivered initial international customer for the product and managed a collaboration with UK based company to provide network solution. Developed and implemented Product Life Cycle Process. Primary interface to Bellcore for Technical Auditing/Analysis.

Major Customers:  Energis (in business cooperative agreement with NORTEL/BNR), Nokia, Bell Atlantic, and MCI.

Senior Manager, Digital Cross-Connect (DEX ECS1 and ECS3) Product and Program Management

Technologies & Capabilities:

• TR-TSY000078 Compliance
• Bellcore Product Technical Auditing Compliance and Acceptance
• Bellcore OSMINE
• SS7, STP/SCP
• T1, T3, DS1, DS3
• Time Division Multiplexing functionality
• Network Management
• Design to Cost tools and processes
• Product Release to Manufacture Process and Procedures

Primary Responsibilities: Responsible for all project management on DSC DEX ECS1 and ECS3 Digital Crossconnects. Acted as the conscience of the programs integrating systems purchased from Granger into DSC process and procedures. Developed and implemented Release to manufacture process and procedures. Primary interface to Bellcore for Technical Analysis.

Major Customers: MCI, Bell Atlantic, Ameritech, PacBell, Sprint, NYNEX, New England Tel. And other smaller carriers and service providers.

10/86-05/89 Reuters Information Services, Inc.

Technical Sales Executive

Technologies & Capabilities:

• Windows-based trading and analysis tools
• Local Area network designs and solutions
• Technical bid responses and proposal creation
• Architecture and performance redesigns for major trading floors
• Marketing and account support
• Development of comprehensive marketing plans
• Analysis of new or prospective products
• Competitive product analysis
• 25
• SNA
• asynchronous WAN protocols
• LAN to LAN wide area networks including interworking
• Ethernet
• Token Ring
• Token Bus

Primary Responsibilities: Assisted a major redesign and new technology introduction effort by using  my skills in a more customer focus role. Was called on and utilized as a subject matter expert/consultant for redesigns, capacity improvements and services upgrades. Provided architecture recommendations and implementation plans including project outlines and cost estimation.

Major Customers: Bank of America, Royal Bank of Canada, Sumitomo Bank, First Interstate Bank, Security Pacific Bank, Salomon Brothers and various smaller trading facilities.

Accomplishments: Sales in excess of $2M. Operational efficiencies which could not fully be characterized other than by customer response and praise and emulation by other areas.

Regional Network and Service Manager

Technologies & Capabilities:

• T1 Leased Line services
• Switched 56kbps services
• Multipoint Circuit technology
• TDM Multiplexers
• Add drop multiplexers
• dBase application programming
• One-way satellite based VSAT service
• Asynchronous Terminals & Hosts
• IBM PC and compatibles
• PC to PC and PC to Host communications
• File Servers
• Terminal Emulation
• IBM 3270
• DEC VT100
• IBM SNA/SDLC
• Burroughs Poll/Select

Primary Responsibilities: Promoted to Regional Field Service and Network Manager covering the entire West Coast, eastward to Denver. Field Service unit totaled 17 engineers with 15 mobile van units. Network Operations consisted of 7 engineers. Customer support, planning, scheduling and miscellaneous staff totaled an additional 6. Responsible for all customer and network operations for the region.

Major Customers: Bank of America, Royal Bank of Canada, Sumitomo Bank, First Interstate Bank, Security Pacific Bank, Salomon Brothers and various smaller trading facilities.

Accomplishments: Reduced the average meant time to repair, mean time to respond and overall operational costs so significantly that additional sales at growth rates double anywhere in the nation were attained. Customer Satisfaction indexes rose 200%.

North West District Network and Service Manager

Technologies & Capabilities:

• CATV private RF system servicing major downtown SF area
• Ungermann-Bass and Applitek Router/Cable Modem technology
• Video disk playback and delivery over cable
• Two-way and One-way Satellite services
• Switched 56kbps services
• Multipoint Circuit technology
• TDM Multiplexers
• Add drop multiplexers
• dBase application programming
• One-way satellite based VSAT service
• Asynchronous Terminals & Hosts
• IBM PC and compatibles
• PC to PC and PC to Host Bridged communications
• File Servers
• Terminal Emulation
• IBM 3270
• DEC VT100
• IBM SNA/SDLC
• Burroughs Poll/Select

Primary Responsibilities: Assumed Network and Field Service management position for the Northwest District (Northern CA, Portland, Oregon, Idaho, Utah, on various other portions of states). Rebuilt entire operations facilities, field service operations including staff new hires/replacements on 90%. Introduced new technologies and solutions based on emerging technologies in the industry. Staff was a total of 6 field operations, network operations and customer support people.

Major Customers: Bank of America, Royal Bank of Canada, Sumitomo Bank, First Interstate Bank, Security Pacific Bank, Salomon Brothers and various smaller trading facilities.

Accomplishments: Reduced the average meant time to repair, mean time to respond and overall operational costs. This in turn created a resurgence of sales. Created operational procedure documentation and began a homegrown customer support database and trouble ticketing system which led to a full-blown implementation region-wide. Cost savings were so large that additional manpower was brought on. Customer Satisfaction indexes rose 400%.

08/85-10/86 Equatorial Communications Company

Network Control Room Supervisor

Technologies & Capabilities:

• Public & Private X.25 networks
• Spread Spectrum technology
• Satellite Earth Station and Master Station
• Radio/RF performance and interference
• SNA/SDLC
• Burroughs Poll/Select
• Bisynch
• Asynchronous Terminals & Hosts
• Asynch/3270, Packet/PC and Packet/3270
• IBM PC and compatibles
• PC to PC and PC to Host communications
• File Servers
• Terminal Emulation
• IBM 3270
• DECNET, DEC VT100
• IEEE 802.3 Ethernet
• dBASE III programming
• Extensive technical and end-user documentation development and preparation.

Primary Responsibilities:  Responsible for all Network operations of a three-satellite, 3-base station network (1-way and 2-way) operations center based in Mountain View, CA. Provided first line of technical support for customer and Field Engineers. Performed in-depth technical training and manual writing for the operations center and field operations groups.

Major Customers:  Avis, Wallgreens, Farmers Insurance, Alaska Pipeline, Martin-Marietta Data Services, Reuters Information Services, Library of Congress

Accomplishments:  Installed and turned up over 500 earth stations. Installed a complete backup power subsystem and management system for the primary control center. Selected as the network control center for managing the Alaska Pipeline. Improved network efficiency and trouble reporting response times to within 15 minutes. Set all time multi-telephone support capability – 6 simultaneous calls at one time.

08/79-08/85 DMC Systems, Inc.

Product Support and Training Engineer

Technologies & Capabilities:

• Satellite Earth Station Technology
• Interference Analysis and Planning
• RF Shield Development and installation
• Asynchronous Terminals, Printers & Hosts
• Asynch/3270, Packet/PC and Packet/3270
• UNIX

Primary Responsibilities: Responsible for providing a nationwide product operation, use, and installation training program to all the field engineers both direct employees and contract houses. Conducted a Train-the-Trainer based set of seminars for all Customers and Field Operations groups nation wide.

Accomplishments: Program was created, delivered, and completed 3 months ahead of schedule. Created complete set of manuals and procedures delivered to each trainee; this was above and beyond the scope of my project. Project was then turned into a Train-the-Trainer program and handed off to the training department.

Product Support Engineer & Design Engineer

Technologies & Capabilities:

• MS-DOS
• BASIC, GWBASIC
• DR-DOS
• EEPROM Programming devices
• CPM
• Assembler

Primary Responsibilities: Responsible for designing and programming the first commercial “point of sale” terminal with six other engineers. My part was specifically the protocol interface from terminal to host system (residing on a leased line). During this period, also responsible for providing technical support to field engineers.

Accomplishments: Completed the project in less than the anticipated time and under budget. Maintained size of software within total code limits allowing for more space to be used for customer interface features. Recognized as the team leader and “conscience” when the going got tough. Later provided test plans and customer demos, which led to sales.

Field Engineer & Technical Support Specialist

Technologies & Capabilities:

• T1, Switched 56, and other line services
• T1 Multiplexing
• MS-DOS
• BASIC, GWBASIC
• DR-DOS
• SNA/SDLC
• CPM, CPM Multi-user/Multiprocessor
• Burroughs Poll/Select
• Asynchronous Terminals, Printers & Hosts
• Asynch/3270, Packet/PC and Packet/3270
• VTAM and CICS distributed networks
• IBM NCP/NPSI & NCP SYSGEN
• Honeywell DPS
• Binary File Transfer & 2780/3780/RJE Protocols
• DEC VT100

Primary Responsibilities: Responsible for providing technical support to field engineers. Transferred to main office in California. Created training programs, technical seminars, installation procedures and various other technical bulletins.

Major Customers: Bell Laboratories, Whippany, Piscataway, Morristown and Red Bank, Beneficial Finance “Bencom” Network Control Center, AT&T Labs, NYSE, NYNEX, Allied Finance.

05/78-08/79 Data Access Systems, Inc.

Bench Technician and Field Engineer

Technologies & Capabilities:

• CPM
• HP BASIC
• FORTRAN G
• Various Analog Test Equipment, Osciliscopes, etc.
• TI Bubble memory programming and analysis

Primary Responsibilities: Responsible for board analysis and repair and process improvement. Promoted quickly to Field Service Engineer with responsibility for New Jersey, Manhattan, Bronx, Queens, and Eastern Pennsylvania. Serviced computer systems, peripherals and memory system on-site.

Major Customers: Bell Laboratories, Whippany, Piscataway, Morristown and Red Bank, Beneficial Finance “Bencom” Network Control Center, AT&T Labs, NYSE, NYNEX, Allied Finance.

Accomplishments: Wrote first complete set of troubleshooting procedures and flow charts for major communications systems, subsystems and computers. Wrote software database programs to record serial number service records, failure analysis, and stocking records. Attained lowest recall rate of field organization and received several customer service awards.