Broadband

CSI-SP-008 – Network Troubleshooting Fundamentals for Technicians – 1D

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CellStream, Inc. – Telecom Consulting and Training!  1-Day, Instructor Led, Web Based Delivery or Self Paced, OnlineMinimum: 10 StudentsWeb Based Delivery: Max class size is 30On Site Delivery: Max class size is 20 Click here to go to the Online Class. Course Description: Network Troubleshooting Fundamentals for Technicians is a hands-on technical course that teaches learners […]

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10 Best Books for Broadband Technicians

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I recently received an email requesting my thoughts on the top ten books for broadband technicians to have in their possession or library. Great question. After some thought, here are my top ten (in no particular order) recommended books and handbooks for broadband / fiber / telecom technicians. These cover theory, practice, installation, troubleshooting, standards,

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CSI-SP-007 – Networking 101 for Technicians

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CellStream, Inc. – Telecom Consulting and Training!  1-Day, Instructor Led, Web Based Delivery or Self Paced, OnlineMinimum: 10 StudentsWeb Based Delivery: Max class size is 30On Site Delivery: Max class size is 20 Click here to go to the Online Class.   What Students are Saying about this class: “Great class. Very information packed. In-depth for

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CSI-SP-CSR-CERT Customer Service Rep Certification Program

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We are proud to announce the availability of our Customer Service Certification Program beginning July, 2020! The following is a detailed explanation regarding our CSR Certification Program, targeted to certify Customer Service Representatives that will provide the ‘next level’ of customer and technician interface.  We will describe how it works at the Online School of

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CSI-SP-006 – Enhancing the Customer Broadband Experience

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CellStream, Inc. – Telecom Consulting and Training!  1-Day Instructor Led Hands On Lab ClassAvailable in either Web Based delivery or On-Site DeliveryMinimum 10 students – Maximum 20 students What People are Saying About this Course: “I was very impressed with Andy Walding’s presentation of ‘Enhancing the Customer Broadband Experience’.  Andy’s knowledge and enthusiasm for the

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CSI-SP-TECH-CERT Technician Certification Program

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The following is a detailed explanation regarding our NetSci Certification Program Version 2, targeted to Field Operations and Central Office Operations technical staff, and how it works at the Online School of Network Sciences. You can read more at the Online School right here. If you are interested in the CSR (Customer Service Representative) certification

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CSI-SP-003 – POTS to Pipes Front Office

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  From POTS to Pipes for the Front Office Stafffor Service Providers Course Description: This one-day course focuses on the knowledge and understanding needed by the Customer Service and Marketing staff of the Independent Telephone company as the network services migrate from Plain Old Telephone Service (POTS) to broadband and IP-based services (pipes). The course

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CSI-SP-002 – POTS to Pipes 2

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The Fundamentals of Voice over IP, IPTV, and Multicasting for Service Providers Course Description: This one-day course is jammed with information and learning as always. Also seen under the “POTS to Pipes 2” Seminar series, this course focuses on the details of Voice over IP implementation, Multicast Routing, Video over IP implementation and provides key

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What Broadband services are offered in my area?

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The National Telecommunications and Information Administration (NTIA) has recently made a great web site available to all of us that maps and lists broadband service providers, by area.  Simply go to this link: www.broadbandmap.gov The online broadband database apparently holds more than 25 million records detailing where service is available; technology used to provide service;

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CSI-SP-001 – POTS to Pipes 1

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  The Fundamentals of TCP/IP for Service Provider Managers / Engineers / Marketing Course Description: Attended by thousands of students around the country already, this one-day course is jammed with information and learning. This course focuses on the basics of the Internet, the OSI model, IP Addressing and subnetting, IP Routing, TCP and UDP operation

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CSI-SP-004 – IP Multicasting and IPTV

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   CellStream, Inc. – Telecom Consulting and Training!             1-Day Instructor Led Class Available in either Web Based delivery or On-Site Delivery Minimum 10 students – Maximum 40 students Course Description: This one-day course focuses on the knowledge and understanding needed by the Technical and Marketing staff of the Independent Telephone

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